Quality Assurance

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Quality assurance means all the systematic and planned activities executed within the quality system give confidence that the project will meet the applicable quality standards. It also comprises the examination of data at stations and centres to validate that the data are in line with the quality system goals, and to identify errors so that […]

Steps to construct “house of quality”

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Steps that should be followed to construct a house of quality are as follows   Step-1: Voice of the customer This step includes determining and identifying the customer’s needs. The main objective of this step is to translate the needs of every customer into engineering specifications. Customers buy products that have the desired characteristics, and […]

Categories of Quality Metrics

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The categories of quality metrics are as follows   Project metrics: Project metrics provide a common understanding of a project. They manage, monitor, and control project performance in terms of scope, cost, time, and quality. They determine and analyze trends, and ascertain and improve capability and maturity levels. They include metrics such as: Schedule variance […]

Statistical Process Control (SPC)

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Statistical Process Control (SPC) is an important statistical quality control tool. Its concept originated from the manufacturing industry, but is now applicable for analysing, controlling, and improving any kind of repeatable process. In general, the project processes might not be amenable to SPC techniques because, by definition, the projects are of temporary nature with a […]


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SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers. SIPOC process provides a template to define a process in order to map, measure, and/or improve it. It is represented in a five column tabular format. In the 1980s, SIPOC was used in the TQM programmers of different organizations. Today, it is used as a tool […]

Barriers of Project Quality Improvement

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The major barriers of project quality improvement are as follows   General uncertainty: Employees prefer the status-quo and do not like the uncertainty associated with changes. They feel uncertain about how these changes will affect them in general. When changes are introduced, then they would need to face complexity afresh, which makes them anxious. Then, […]

Project Management Standards

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The major project management standards and frameworks are as follows    ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance on quality management in projects. It is not meant to serve as a ‘project management standard’, and deals only with the requirements of QMS in managing projects. It focuses primarily […]

Quality Management Theories

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The following are some of the quality management theories.   Total Quality Management (TQM): This quality assurance theory emphasises on product quality. The definition of TQM is “it is a management approach to long-term success by satisfying customers”. According to this concept, all the members of an organisation contribute towards the improvement of products, processes, […]